Registrar Rachel Kaprielian announced the Registry of Motor Vehicles has doubled the work capacity at the Easthampton branch to better serve customers who are making the shift from the Hadley office which closed May 13. Kaprielian said many Pioneer Valley customers also have the option to go “online” instead of “in line” to get even quicker RMV service.
“We’ve added customer conveniences to make the experience as pleasant and efficient as possible,” said Registrar Kaprielian. “However, most RMV transactions can easily be performed on the Internet, so we are encouraging all of our customers to check-out the RMV’s “Express Lane” before you pay our branches a visit.”
RMV has deployed Hadley employees to Easthampton, added three new dual work stations and one registration station, and extended the public waiting area into the concourse of the Eastworks Building with benches and a new wait time viewing screen.
The RMV has also expanded the road test schedule at Easthampton from two days a week to every week day beginning June 1.
Visit RMV online to conduct business and view information on hours and door-to-door directions.
I have called the RMV 5 times. Each time the wait has exceeded 20 minutes. I had to hang up each time and go back to work. It's painful to try to ask a question. I would just encourage Rachel to try herself and see what the user experience is like. Especially, if you are at work trying to take care of an RMV issue.
Posted by: Mark | June 17, 2011 at 01:13 PM
My 18 year old son got his driver's license today at the Easthampton branch. Thank you!
The examiner (I believe his name was Mike) was professional, patience and kind. He gave clear directions and seemed to genuinely want my son to succeed. This was my son's third attempt. The first two road tests, which were taken in Chicopee, resulted in failures.
The Chicopee examiner was rude, intimidating and unprofessional. He was insulting, impatient and gave ambiguous directions. I understand from other parents that he's known for this behavior and seems to discriminate against kids who have not attended driver's ed school.
Thinking back on our initial encounter, his first question to my son was, "Did you go to driving school?" We thought that was an odd and irrelevant question since my son is over 18.
When my son had difficulty depressing the parking brake during the safety check, he yelled at him impatiently, "If you can't get that down, we aren't going anywhere," as the kid's arm quivered and sweat dripped from his forehead. My son was frightened and intimidated.
It's sad that the RMV workers in general are stereotyped as being useless and rude. Many are quite courteous and helpful. All it takes is one bad apple to spoil the whole bunch. Please hire more people like Mike.
Thank you.
Posted by: Deborah | August 18, 2010 at 07:10 PM