MassDOT's Registry of Motor Vehicles Division has launched a new interactive web experience for customers. First-time drivers and new residents who want to convert their out-of-state license can now pre-stage their permit or new license application online at www.mass.gov/rmv. The program is expected to speed up the time it takes to process new license transactions and eliminate repeat visits to branches.
MassDOT Secretary and CEO Jeff Mullan calls it a perfect example of MassDOT's focus on reform and "an important milestone using new technology to deliver more efficient government service."The program takes the applicant through the new license process then prints a completed application that’s tailored by their responses to a series of questions. The applicant also receives a check list of necessary documents to bring to a branch.
Registrar Rachel Kaprielian says "this online tool will make the process easier and less time-consuming and better prepare applicants to get a permit or new license and that will benefit all our customers."In the future, the RMV plans to make branch appointments available to customers who pre-stage their license applications and eventually allow customers to pre-stage almost all other license transactions from license renewals to ordering a duplicate license.