RMV: New Online Web Service

MassDOT today announced that motorists can now order crash reports online at the Registry of Motor Vehicle’s virtual branch.  It is the 12th new customer online convenience launched by the RMV in the last two years.  The result: a 36% increase in web transactions.

Registrar Rachel Kaprielian says RMV customers can now more quickly search for and copy crash reports often needed in vehicle insurance claims. 

“Our latest web service speeds up the process,” said Kaprielian, "using new technology to deliver efficient government service and save customers time.”

The RMV maintains the state’s database of crash reports which are completed by law enforcement officers who may investigate a crash. Drivers involved in a crash are also required by law to complete an operator report on the circumstances of the crash and submit it to the RMV if property damages exceed $1,000 or there is personal injury.

The RMV receives requests for more than 3,000 crash reports per month by mail, often taking up to 3 weeks to certify and mail back to the customer. The new crash report web service will enable the RMV to process and deliver requests by e-mail within 24 hours at the same $20 per record cost.

Among the other online services added to the RMV website are license renewal, ID’s and registrations, ordering a Fast Lane transponder and driving record and searching for a title or lien. The RMV’s virtual branch now processes 1.8 million transactions a year.

Comments

[Paul Versumo]

I have to tell my english is not good so Is there any information about this field in other languages? I hope u will answer me in this topic.
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The RMV driver's manual is available in Spanish as well as English. The Learner's Permit written test is offered in 25 languages.

[Eric]

I've used the service - I believe a beta version - and it was as good as advertised. Thanks!

[Joe Green]

Not only could we use this service for insurance claims but could we also use it if we think a second-hand car we are thinking of buying might have been severely damaged at some time?

This would require the service to allow us to get reports by inputting the registration rather than details of the crash.

[Redding Mortgage]

This will save tons of time when renewing licenses..