Governor Deval Patrick and MassDOT Secretary and CEO Jeffrey Mullan today appointed Richard A. Davey as MassDOT’s new Rail and Transit Administrator.
Davey will oversee the Commonwealth’s 15 Regional Transit Authorities and MassDOT’s freight and passenger rail program. As part of his Administrator responsibilities, Governor Patrick and Secretary Mullan will recommend that Davey also serve as MBTA General Manager, pending approval by the MassDOT Board at a special board meeting later this week.
Davey will succeed William Mitchell who served as Acting Rail and Transit Administrator and Acting MBTA GM. Mitchell will return to his prior role as MBTA General Counsel and continue to play a major role in transportation reform implementation.
Davey is an experienced rail and transit manager who currently serves as General Manager at the Massachusetts Bay Commuter Railroad (MBCR), the company which operates and maintains MBTA commuter rail service, the 5th largest in the U.S. At MBCR, Davey initiated programs that improved operations and safety, strengthened customer service and changed the culture within the company.Due to Davey’s focus on operations, safety and customer service, customer complaints dropped 40% in 2009 from 2008.
MassDOT and the MBTA in the past six months have strengthened customer service for T riders by:
- Updating MBTA system maps and for the first time ever including key bus routes.
- Extending discounted student Charlie Card hours during school days for youth travel to and from school.
- Investing federal stimulus ARRA funds in stations, tracks, bus service and station bicycle facilities.
- Launching the nationally recognized Open Data Initiative and Developers Page.
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