An average 45,000 customers each month visit a branch to cancel vehicle registrations. Previously, they had to wait in line to turn in their plates and receive proof of cancellation. Now, customers have two new options to cancel old license plates:
- Visit the RMV's online branch at www.mass.gov/rmv to verify plate cancellation. Customers are instructed to destroy or recycle their license plates and need not visit a branch to return them.
- A pilot program available in the Watertown branch and expanded to Wilmington, Brockton and Plymouth by the end of the month, allows customers to return their plates using a touch-screen kiosk in the branch lobby without waiting in line, as demonstrated by Registrar Rachel Kaprielian. Customers will use the touch-screen kiosk to print their own cancellation notices and deposit their canceled plates into the kiosk.
Over the last 18 months, the RMV has also added a new interactive licensing service and a dozen transactions to www.mass.gov/rmv, which has increased online customer service by 39% and made the online branch the busiest.
Customers who apply for a new license or want to convert an out-of-state license can now perform most of the paperwork online and be fully prepared and save time to complete the transaction in a branch. Online services include license and registration renewals, ordering a Fast Lane transponder, driving record and crash police report, reviewing a registration, title, or lien, and signing up to be an organ and tissue donor.
Visit our online branch and join the new electronic reminder service for license renewals.
Do the RMV Kiosks allow for vehicle registration renewals and license renewals? Or must one go into an RMV location to have these transactions processed.
Thanks Ed
-----------------------------------------------------------------------------
We encourage you first to visit the RMV online, where many renewal transactions can be done from home.
http://www.massdot.state.ma.us/rmv/
Posted by: Ed Renaud | January 31, 2011 at 02:02 PM