MBTA: Customer Service Campaign

Newly appointed MBTA General Manager Richard Davey announced he will kick off a "Join the GM" campaign, a back-to-basics approach that will include regular visits to MBTA station to listen and interact with daily commuters in person.  On Thursdays, beginning tomorrow, Thursday, April 8, and continuing for eight weeks, GM Davey along with the T’s top managers will convene at a selected station or bus depot to listen to customers concerns, and promote public transportation. 

Each week, MBTA managers will be available at the stations prepared to listen, respond, and follow up with customer concerns and recommendations.  Upon completion of eight weekly sessions, “Join the GM” will continue on a monthly basis system-wide.  Below are the first three sessions.  Additional station locations include Maverick, Forest Hills, Haymarket, Ruggles, and North Station. 


North Quincy Station, Thursday, April 8, 7:00 am– 9:00 am

Dudley Square Station,  Thursday, April 15, 7:00 am– 9:00 am

Kenmore Station, Thursday, April 22, 7:00 am– 9:00 am

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