RMV: No-Wait Appointments

Four months after launching the first interactive web licensing service, MassDOT RMV Registrar Rachel Kaprielian in Springfield today announced RMV is expanding its function so customers can schedule appointments and not have to wait in line to apply for a driver or motorcycle learner’s permit or convert an out of state license or permit. The initiative is one of many steps the Patrick-Murray Administration has taken to deliver more efficient and improved customer service to residents of the Commonwealth.
 
MassDOT’s Registry of Motor Vehicles has piloted the licensing appointment service at the Springfield branch since February and beginning this month will roll out the service to select full service RMV branches.

First introduced last November, the interactive web service guides first time drivers and those converting licenses through the steps and documents required to prove identity and residency.

Customers apply online at www.mass.gov/rmv and receive a pre-printed application and check-list of documents they’ll need to complete the transaction at a branch.

RMV dedicated two counters in Springfield to process 16 to 24 appointments a day between 10:00am and 2:00pm.  So far 89 customers used the interactive service and scheduled appointments.  Service hours for appointments and the number of appointment slots may increase as more data is collected once the program expands to other branches.

In an effort to reduce wait times for customers, the RMV has added more than a dozen transactions to www.mass.gov/rmv  increasing customer traffic by 39% in the last 18 months. Customers can also return and cancel their registration plates at kiosks set up inside four of the busiest branches without waiting in line. The RMV has built a strong network with more than 600 vehicle dealerships and insurance companies to provide customers with registration services through a secure electronic connection to RMV operations which processed more than 372 thousand registrations last year.

Comments

[Jason B]

Which branches has this rolled out to and what is the time table? I'm sitting in line right now for a Driver's license renewal at the Boston branch on Washington street and have been told by staff that there is no way to avoid the hour and a half long wait! I went online and prefilled the application, but there was no place to schedule an appointment...
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RMV Responds: Yes, prestaging your application can be done at any branch online. For appointment scheduling, we will be adding a 2nd location in addition to Springfield in Haverhill later in April. Other future locations to be determined in the coming months will allow appointments to apply for a driver or motorcycle learner’s permit or convert an out of state license or permit.

[Gary L. Crippa]

Looking for an e-mail address or phone number for the state Office of Vital Statistics. Trying to find where family member is buried. Can you help?
Thanks
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Massachusetts Registry of Vital Records and Statistics
150 Mount Vernon St., 1st Fl.
Dorchester, MA 02125-3105
Main Telephone: (617) 740-2600