MassDOT’s commitment to changing the way we do business to achieve better customer service has taken another important step forward: merging the Permits Departments of the former Mass Highway and Mass Turnpike.
An employee Permit Integration Committee worked together in merging the State Permits and I-90 Roadway Permits Departments.
The two offices beginning this week merged into a single MassDOT Permits Department located at the former Turnpike Permits office, 668 South Avenue in Weston.
MassDOT employees celebrating the Permits Department merger include, left to right, Laurie Carlson, Frank DePaola, Jerry Allen, Mike Lyons, and Sharon Owen.
The merger will provide one stop shopping for customers purchasing Reducible Load, Irreducible Load, and Special Hauling Permits.
Previously, customers travelled to the Permit Department at the Milford Registry Office for approval, and took a ticket to the Registry line to pay for and receive their permit.
If the customer wanted to purchase I-90 Roadway Permits, they travelled to the Weston Office, filled out additional applications, and wrote a separate check. This process required traveling to two Permit Offices, filling out two Permit Applications, and writing two separate checks.
Today, the two-stop, double application process is over. The customer travels to the Weston Permit Office and is able to purchase both sets of permits in one stop.
As of October 10, the process will become even easier. The customer will be able to fill out one application, receive one permit to travel both roadways, and write one check.
This permit merger is good news for the customer and will save MassDOT time and money, eliminating duplication in paper and mailing costs.
The MassDOT website includes an overview of Permits and Road Access Programs.