MassDOT RMV Registrar Rachel Kaprielian will greet customers tomorrow morning, Saturday, September 29, as they arrive to renew licenses and registrations at the Saugus AAA branch. The visit highlights the RMV/AAA partnership that provides the only Saturday Registry services in the Commonwealth.
“This program is central to MassDOT’s ongoing commitment to improving customer service,” Kaprielian says.
The Registrar will be joined by AAA President and CEO Mark Shaw to hear from North Shore residents on the AAA-RMV partnership in operation at six AAA branches in the Commonwealth since 2010.
With demand for license renewals statewide expected to peak in the next two months, the number of license renewal requests has quadrupled in the past year at the AAA branches offering the service in Boston, Saugus, Worcester, Framingham, West Springfield and South Dennis. The AAA branches provide RMV license and registration renewal services weekdays from 9am-5pm, and Saturday from 9am-1pm. The Boston location is closed Saturday.
The RMV first partnered with AAA SNE in 2009, piloting a license and registration renewal program in Newton and Worcester. In 2010, the program expanded to include the six Massachusetts branches now offering renewals.
Numerous services including license and registration renewals are also available at the RMV virtual branch online.